+44 (0) 1482 692 298    

[email protected]

Complaints
Policy

Our Complaints Policy

If you have experienced a problem, thank you for bringing your concerns to our attention.
We will do our best to address any dissatisfaction that you have experienced in using the services of this practice. Our primary objective is to put things right.

Our Complaints Policy

We are committed to providing a high-quality service to our clients. If something has gone wrong, we want to hear about it so that we can put things right. This policy explains how to complain and how we will deal with your complaint. Making a complaint will not affect how we deal with your matter. How to complain

 

Our complaints contact is Gordon Sewell, Director. You can contact him:

  • by post at Sewell Law, Suite B, Wold House, Annie Reed Road, Beverley, East Riding of Yorkshire, HU17 0LF

  • by e-mail at [email protected]

  • by telephone at 01482 692298.

 

If your complaint is about Gordon Sewell, please send it to Jennifer Sewell, Director, at [email protected] or at the postal address above or by using the above telephone number. Jennifer will deal with the complaint and Gordon will not be involved in deciding it.

It helps us if you can put your complaint in writing, but you don't have to. If need us to make any adjustments, for example because of a disability or a language need, please let us know.  

 

What will happen next?

We will acknowledge your complaint in writing and provide you with a copy of this policy  - with 2 working days of receiving your complaint.

We will offer to discuss your complaint with you by telephone or a meeting. If we have a discussion we will confirm was was discussed in writing - within 3 working days of the discussion.

We will investigate your complaint and send you a written response, explaining our findings and any action we propose to take - within 21 days of receiving your complaint.

If you are not satisfied with out resppnse, you can ask us to review it. The review will be carried out by a director who was not involved in the matter, if possible, and we send you our final response - within 8 weeks of receiving your complaint.

Legal Ombudsman

If you do not agree with the outcome of our complaints process, or if we have not resolved your complaint within 8 weeks, you can then complain to the Legal Ombudsman. The Legal Ombudsman is independent and free to use. You must normally refer your complaint to the Legal Ombudsman within 6 months of the date of our final response. You must also normally refer it within one year of the problem happening, or within one you of when you found out about the problem. The Legal Ombudsman can extend these time limits in some circumstances.

 

You can contact the Legal Ombudsman:

by post at Legal Ombudsman, PO Box 6167, Slough, SL1 0EH;

 

The Legal Ombudsman can generally only deal with complains from clients and certain other people, such as some prospective clients and beneficiaries. You can check whether you are eligible on its website.  

The Solicitors Regulation Authority

The Solicitors Regulation Authority (SRA) regulates solicitors. You can raise a concern with the SRA if you think we have broken the SRA's rules. Examples include dishonesty, misleading you, abusing our position, acting where there is a conflict of interest, taking or losing money, or treating you unfairly because of your age, a disability or another characteristic. You can do this whether or not you are a client, and you do not have to complain to us first.

You can find out how to report a concern on the SRA's website at www.sra.org.uk. You can also contact the SRA:

by post at Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, BN1 1RN;

About us

Sewell Law is the trading name of Sewell Law Limited, registered in England and Wales (company number 12845256).

Our registered office address is at Suite B, Wold House, Annie Reed Road, Beverley, HU17 0LF.

Sewell Law is authorised and regulated by the Solicitors Regulation Authority under number 815244.